📢 Shipping Schedule
Items will be shipped sequentially in May.

📢 SINGLES JAPAN VOL.05 (Cover: LEE JONG SUK)


📦 Included with Every Purchase

  • LEE JONG SUK Bromide (2 pieces)

  • LEE JONG SUK Postcard Copies (5 pieces)

 

🎁 Special Giveaway (via Lottery)

  • LEE JONG SUK Polaroid Photo (1 winner only)
    (* Customers who pre-order will be automatically entered into the draw.)


📦 Shipping Policy

  • Products will be shipped in bulk after the event ends according to the schedule.

  • Delivery dates may change depending on production timelines or internal circumstances.

  • Any customs duties or additional fees by country are the buyer’s responsibility.


❌ Refund & Cancellation Policy

  • Purchases made during the event period will be automatically entered into the event.

  • Cancellations or refunds are not allowed after purchase.

  • Reports of defects or missing items must be made within 7 days of delivery.

  • For exchange requests, an unedited unboxing video must be provided.

    • Edited videos or those where the product is paused or goes out of frame will not be accepted.

    • Please check the claim policy and include proper unboxing footage and photos accordingly.

  • Minor printing marks or scratches are not eligible for exchange or refund.

  • The outer box is for protective purposes and is not eligible for exchange due to scratches or discoloration.

  • Please check the full shipping and claim policies to avoid inconvenience.

  • We are not responsible for any issues caused by failure to read these notices.

If you still need assistance after reviewing the policy page, please contact Help Center

FAQs

Please read our FAQs page to find out more.

한국어

LiNC shop에서 결제 오류가 발생했어요.

불편을 드려 죄송합니다. 아래 정보를 작성해 고객센터로 문의해 주시면, 확인 후 빠르게 안내드리겠습니다.

[결제 오류 문의 양식]

  • 결제 시간:
  • 결제 수단:
  • 구매한 상품:
  • 특이사항:
LiNC shop에서 구매한 상품은 어떻게 환불하나요?

아래 양식에 맞춰 내용을 작성하신 후, 고객센터를 통해 문의해 주시면 환불 처리 도와드리겠습니다.

[환불 신청 양식]

  • 주문 번호:
  • 주문자 성함:
  • 주문자 이메일:
  • 유저 아이디:
  • 티켓명 및 수량:
  • 환불 요청 사유:
  • 예매 일자 및 관람 예정일:

日本語

LiNC shopで決済エラーが発生しました。

ご不便をおかけして申し訳ございません。下記の情報をご記入の上、カスタマーセンターまでお問い合わせください。確認後、できるだけ早くご案内いたします。

【決済エラーのお問い合わせフォーム】

  • 決済時間:
  • 決済方法:
  • 購入商品:
  • 特記事項:
LiNC shopで購入した商品の返金はどうすればいいですか?

下記のフォームにご記入のうえ、カスタマーセンターよりお問い合わせください。返金手続きをご案内いたします。

[返金申請フォーム]

  • 注文番号:
  • 購入者氏名:
  • 購入者メールアドレス:
  • ユーザーID:
  • チケット名および数量:
  • 返金希望の理由:
  • 購入日および観覧予定日:

English

I encountered a payment error on LiNC shop.

We’re sorry for the inconvenience. Please fill out the form below and contact us via customer center. We’ll check and get back to you as soon as possible.[Payment Error Inquiry Form]

  • Payment time:
  • Payment method:
  • Purchased item(s):
  • Additional details:
How can I get a refund for a product purchased on LiNC shop?

Please fill out the form below and contact us through customer center. We will assist you with the refund process.

[Refund Request Form]

  • Order Number:
  • Purchaser's Name:
  • Purchaser's Email:
  • User ID:
  • Ticket Name and Quantity:
  • Reason for Refund:
  • Purchase Date and Scheduled Viewing Date: