![[Bulk purchase only] XLOV Video Call Event : I ONE](http://shop.linc.fan/cdn/shop/files/1.png?v=1752142794&width=1080)
📦 This page is for bulk purchases only.
- Shipping fees are not included for items purchased on this page.
- Once the purchase is completed, you will be automatically entered into the video call event.
- After completing the purchase, you will receive a separate email with shipping fee information.
- Products will not be shipped if the shipping fee is not paid.
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When paying the shipping fee, you can choose from the following options:
- Receive all products
- Receive only one item
- Receive one item along with the photocards included in the other items.
🎉 Event Introduction
KPOP's First Genderless Group XLOV: LiNC Video Call Event to Celebrate the Release of I ONE
This is a 1:1 VIDEO CALL EVENT for winners among album purchasers.
Among the winners, we will give away a LiNC special photocard through a raffle.
🗓️ Event Date
2025.7.24(Thu) 15:00 (KST)
⏰ Sales Schedule
2025.7.11(Fri)~2025.7.13(Sun) 23:59 (KST)
🎁 Prize Information
The following special offers will be provided to the 15 video call winners.
- 15 winners: 1 signed Polaroid by a member (member cannot be selected, random delivery)
- SPECIAL 1 winner: 1 LiNC special member full-shot Polaroid
⏰ VIDEO CALL WINNER ANNOUNCEMENT
Tuesday, July 15, 2025: Individual emails sent to winners
📱 VIDEO CALL GUIDE
- It will be held in the LiNC APP event room.
- A video call of 1 minute and 30 seconds will be held with each member for each winner.
- Please make sure to set your nickname to the name you want the artist to call you. Please confirm your nickname before the sales deadline.
- The email notifying the winners (including the entry code) will be sent on Tuesday, July 15th .
- You can enter the event room by entering the individually assigned 'entry code' .
- Entry to the event room is possible from the time you receive the code email, so please wait in advance to ensure smooth progress.
[Note]
- Please download the LiNC APP and sign up. (If you are already registered with LiNC ( www.linc.fan ), you do not need to sign up.)
- Download the app 👉 iOS , Android
- Actual waiting order or start time may be adjusted depending on progress.
- If you do not enter on time, you may have difficulty proceeding.
- For non-responders, we will attempt to call you three times. If there is no response after all three attempts, the video call will be canceled. In this case, no refund will be given.
- Please check your network environment.
- Please enter after allowing both the camera and microphone in settings.
- If you do not receive a call from the artist, please close and reopen the app while remaining logged in.
- Announcements and progress order will be announced in the event room.
- Chat room messages can be translated.
- Albums will be shipped after the event ends. (Please note that it may take 3–4 weeks or longer for delivery.)
- Products purchased during the event application period cannot be canceled or refunded after the event closes.
- This is an event-only product and cannot be shipped together with other products.
- An unboxing video is required when requesting support for missing or defective items.
- Please note that requests without an unboxing video may not be accepted.
- For accurate assistance, please include your order number when making an inquiry.
ℹ️ Event Inquiry and Refund Request
[Things to note when applying]
- The products you have purchased are automatically entered into an application and cannot be cancelled or refunded.
- For cancellation/refund inquiries related to the above policy, please contact the customer center .
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Shipping Information
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Customer Support
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FAQ’s
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Contact Us
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FAQs
Please read our FAQs page to find out more.
한국어
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[환불 신청 양식]
- 주문 번호:
- 주문자 성함:
- 주문자 이메일:
- 유저 아이디:
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日本語
LiNC shopで決済エラーが発生しました。
ご不便をおかけして申し訳ございません。下記の情報をご記入の上、カスタマーセンターまでお問い合わせください。確認後、できるだけ早くご案内いたします。
【決済エラーのお問い合わせフォーム】
- 決済時間：
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- 購入商品：
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LiNC shopで購入した商品の返金はどうすればいいですか？
下記のフォームにご記入のうえ、カスタマーセンターよりお問い合わせください。返金手続きをご案内いたします。
［返金申請フォーム］
- 注文番号：
- 購入者氏名：
- 購入者メールアドレス：
- ユーザーID：
- チケット名および数量：
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English
I encountered a payment error on LiNC shop.
We’re sorry for the inconvenience. Please fill out the form below and contact us via customer center. We’ll check and get back to you as soon as possible.[Payment Error Inquiry Form]
- Payment time:
- Payment method:
- Purchased item(s):
- Additional details:
How can I get a refund for a product purchased on LiNC shop?
Please fill out the form below and contact us through customer center. We will assist you with the refund process.
[Refund Request Form]
- Order Number:
- Purchaser's Name:
- Purchaser's Email:
- User ID:
- Ticket Name and Quantity:
- Reason for Refund:
- Purchase Date and Scheduled Viewing Date: